Know what happens after you place your order.

Checkout submits an order request; it does not confirm the order immediately. We review the design, availability, contact details, and delivery location, then contact you to arrange the minimum Rs. 200 cash-on-delivery prepayment. The remaining balance is paid to the courier.

Tracking becomes available after courier handoff. Delivery timing is an estimate, not a guarantee, because location, weather, holidays, and courier operations can affect it. Keep your phone reachable for delivery.

If Arben cannot fulfil your order because an item is unavailable or we cannot deliver it as agreed, the prepayment is refunded in full. If you cancel before production or packing begins, contact us promptly so we can review and return the prepayment. Once a personalised item enters production, or an order is packed or handed to the courier, the prepayment may no longer be refundable.

Contact us immediately if a detail is wrong. We can usually help before production or packing begins. Personalised items and orders already in production or with the courier may not be cancellable.

Contact us as soon as possible with your order code and clear photos. We will review the issue and arrange an appropriate repair, replacement, exchange, or other resolution.

Eligibility depends on the item’s condition and whether it was personalised. Worn, altered, custom-photo, engraved, or made-to-order pieces generally cannot be returned for change of mind. Do not send an item back until Arben confirms the return instructions.

Use the contact page or email arbenaccessories007@gmail.com. Include the order code, but do not post private delivery information publicly.