Clear expectations from design to delivery.

Submitting checkout sends Arben an order request. The first receipt means we received it; the order is confirmed after we review availability, pricing, delivery details, and contact you when needed.

Prices are shown in Nepalese rupees. The checkout total includes the displayed products, discounts, and delivery charge. Cash on delivery requires a minimum Rs. 200 prepayment before order confirmation; the remaining balance is due to the courier on delivery. Arben will contact you with the approved payment instructions after reviewing the request. If an obvious technical pricing error occurs, we will contact you before fulfilment.

The COD prepayment is refunded in full if Arben cannot fulfil the order. A cancellation made before production or packing begins is eligible for review and return of the prepayment. Personalised items already in production, and orders already packed or handed to the courier, may not be eligible for a prepayment refund.

You are responsible for checking wrist size, band finish, charm positions, spelling, notes, and uploaded images before ordering. Personalised or already-produced items may not be eligible for change-of-mind return; damaged, incorrect, or defective items are handled under our Shipping & Returns policy.

Do not misuse the site, attempt unauthorized access, automate abusive requests, upload unlawful content, or interfere with another customer’s order, review, or account.

Inventory, delivery coverage, pricing, and features can change. We aim to keep the site accurate, but may pause or correct a feature to protect customers or business data.

Questions about an order or these terms can be sent to arbenaccessories007@gmail.com.